With over 15 years’ experience in the Cloud Communication space we can help your journey to a Cloud based Contact Centre improving Customer Service in an omni-channel environment integrating Call Centre, Email, Live Chat, co-browsing, Instant Messaging and much more.
Cloud Contact Centre
Make better decisions with actionable insights. You depend on your phone system to connect with customers and colleagues but without the right analytics to measure how those connections are working, you’re missing opportunities.
Get quick and easy-to-find answers about internal and external call activity, call queues and ring groups and the network health of your communications system enabling users to then put that information to work.
The Markets in Financial Instruments Directive (MiFID) is European Union legislation requiring everything that relates to a transaction to be recorded.
We offer a range of solutions to help you achieve compliance across all communication devices including mobile, landline and messaging, with all data securely stored in for the required amount of time.
Any organisation that stores, processes or transmits cardholder information must comply with PCI regulations that are getting tighter and more wide ranging with each update.
EveryCloud provide a cost-effective way to meet this challenge and achieve full regulatory de-scope as well as offer payment taking solutions through our integrated Payment Gateway, if you do not already use a payment gateway this means that we can have you up and running in no time.
Inbound / IVR Management
The success of most businesses depends on retaining satisfied customers, so when customers make contact, it’s critical their experience is always a positive one.
With EveryCloud Communications each call type can be treated differently, even anticipating and appropriately delivering each caller’s enquiry to ensure they are dealt with as efficiently as possible.
International Phone Numbers
EveryCloud Communications offer a complete suite of telephony, unified communications and collaboration solutions which integrate with your existing CRM system and unite remote locations and employees with one powerful platform.
Call and screen Recording
We offer a range of call recording solutions with flexibility as standard enabling you to record the calls that matter whilst respecting privacy and compliance as standard.
All our Call recording solutions are available across any device in any location with a range of storage options.
Audio and Video Conferencing
Through their iOS or Android devices, business professional mobile users can schedule and join meetings, share content from cloud applications, or simply watch a colleague or customer who is sharing their screen, powerpoint slide deck etc.
EveryCloud communications offer a range of solutions to ensure your employees are fully mobile, as well as fully secure in the cloud.